VanWest College
โปรแกรม Professional Customer Service Co-op Certificate
(เมือง Vancouver & Kelowna, British Columbia)
About VanWest College
VanWest College ได้รับการก่อตั้งขึ้นในปี 1988 เป็นสถาบันเอกชนในเมือง Vancouver และเมือง Kelowna รัฐ British Columbia สถาบัน VanWest College ได้รับใบประกาศนียบัตรจาก The Private Training Institutions Branch (PTIB) branch of the BC Government Ministry of Advanced Education. นักเรียนมั่นใจได้ว่าจะได้รับการศึกษาที่มีคุณภาพตามมาตรฐานสากล
Why choose VanWest College?
- เป็นสถาบันคอลเลจชั้นนำของแคนาดาที่มาการเรียนการสอนคุณภาพ
- เป็นคอลเลจของเรานักเรียนจะได้ฝึกงานแบบ Paid internship หางานโดยทางสถาบันคะ
- คุณครูผู้สอนมีใบรับรองที่มีความรู้ในสายการวิชาที่สอนอย่างแท้จริง ช่วยให้ท่านได้รับความรู้อย่างเต็มที่ะ
- ราคาค่าเรียนของสถาบันนี้ไม่แพง เหมาะกับนักเรียนที่สนใจเรียนและทำงานไปพร้อมๆกันคะ
โปรแกรม Professional Customer Service Co-op Certificate หลักสูตรเรียน 4 เดือน ทำงาน 4 เดือน
BUS 101 Cross-Cultural Communication
This highly interactive, face-to-face course provides an understanding of the interpersonal communication skills required to develop constructive relationships in the multicultural workplace. In the first part of the course, selected foundational theory, sources of interpersonal difference and barriers to understanding are examined. The latter part of the course emphasizes workplace application of cross-cultural interpersonal communication skills and strategies. Leadership, small group communication, and professional and ethical issues in the multicultural workplace are investigated.
BUS 107 Business Correspondence
This “hands-on” course covers communication theory, aspects of written communication, and introduces students to public speaking. On completion of this course, students will be able to: package thoughts clearly, and provide clearer communication of both written and verbal messages, write error free business-related documents necessary to develop and maintain a career, research, prepare and write a formal report or proposal, and research prepare and hold an oral presentation, including necessary graphics.
BUS 109 Workplace Preparation
This course covers basic skills involved in finding and securing employment. The topics in this course all relate to job search strategies, including creating an effective resume, writing a professional cover letter, practicing interview techniques, networking, using the Internet to job search, and understanding labour services. Upon completion of this course, students will have an understanding of the job search process, which involves becoming familiar with the current opportunities in the job market, selecting a current job opportunity suited to one’s strengths and interests, and employing techniques to secure that employment. Students require a Social Insurance Number (SIN) before their first day of their Co-op Education. They will apply for their SIN at the s of this course.
BUS 102 Interpersonal Skills for the Workplace
This highly interactive course provides opportunities for students to develop teamwork, interpersonal, speaking and listening, problem solving, and leadership skills in a face-to-face setting. Core components include foundational interpersonal communications theory, verbal and non-verbal communications skills, basic conflict management, group dynamics, and ethical interpersonal behaviour. Course work may also include instruction in oral presentations, interviews and meetings.
BUS 103 Marketing Essentials
This introductory course examines the application, management, and trends of marketing in the Canadian and global marketplace. Students will explore the primary elements of the Marketing mix (Product, Price, Promotion, and Place); how to utilize the elements of the Marketing mix to create value for the customer, and how to satisfy consumer needs. Students will gain the knowledge of how to create customer value, develop customer relationships and sustain profitability for a business through the efforts of Marketing.
BUS 106 Customer Service Skills
This course provides knowledge and practical skills in public and customer relations. Topics include interpersonal relations; positive customer attitudes and awareness; image and professionalism; quality customer service; customer service policies and skills; special needs customers; dealing with difficult customers; conflict resolution and negotiation; public speaking; and media relations. Cultural diversity and sensitivity is emphasized when meeting the needs of multi-cultural customers. Additional topics covered are User Support and Help Desk Functions. User support processes and activities are examined.
BUS 112 Co-op Placement
As an integral part of the Professional Customer Service Co-op Certificate, the Co-op is designed not only to provide a period of full time productive employment in the Canadian work place, but also enable students to apply classroom theory and skills to that employment. Students will experience real-world business practices and return to the classroom with new perspectives gained from their employment. Students will be able to perform multifaceted business functions in occupations such as: project management, business analysis, accounting, sales, teamwork, and research to support the marketing activities of an organization.
BUS 111 Capstone
After completing your Co-op Work Placement, you are required to submit a report summarizing your learning and experience which may include a combination of written report, journal, portfolio, or other media. Throughout your Work Placement, you must keep a weekly log to track your activities as well as your thoughts, concerns, and experiences. This will help you when it is time to sit down and create your report.
This highly interactive, face-to-face course provides an understanding of the interpersonal communication skills required to develop constructive relationships in the multicultural workplace. In the first part of the course, selected foundational theory, sources of interpersonal difference and barriers to understanding are examined. The latter part of the course emphasizes workplace application of cross-cultural interpersonal communication skills and strategies. Leadership, small group communication, and professional and ethical issues in the multicultural workplace are investigated.
BUS 107 Business Correspondence
This “hands-on” course covers communication theory, aspects of written communication, and introduces students to public speaking. On completion of this course, students will be able to: package thoughts clearly, and provide clearer communication of both written and verbal messages, write error free business-related documents necessary to develop and maintain a career, research, prepare and write a formal report or proposal, and research prepare and hold an oral presentation, including necessary graphics.
BUS 109 Workplace Preparation
This course covers basic skills involved in finding and securing employment. The topics in this course all relate to job search strategies, including creating an effective resume, writing a professional cover letter, practicing interview techniques, networking, using the Internet to job search, and understanding labour services. Upon completion of this course, students will have an understanding of the job search process, which involves becoming familiar with the current opportunities in the job market, selecting a current job opportunity suited to one’s strengths and interests, and employing techniques to secure that employment. Students require a Social Insurance Number (SIN) before their first day of their Co-op Education. They will apply for their SIN at the s of this course.
BUS 102 Interpersonal Skills for the Workplace
This highly interactive course provides opportunities for students to develop teamwork, interpersonal, speaking and listening, problem solving, and leadership skills in a face-to-face setting. Core components include foundational interpersonal communications theory, verbal and non-verbal communications skills, basic conflict management, group dynamics, and ethical interpersonal behaviour. Course work may also include instruction in oral presentations, interviews and meetings.
BUS 103 Marketing Essentials
This introductory course examines the application, management, and trends of marketing in the Canadian and global marketplace. Students will explore the primary elements of the Marketing mix (Product, Price, Promotion, and Place); how to utilize the elements of the Marketing mix to create value for the customer, and how to satisfy consumer needs. Students will gain the knowledge of how to create customer value, develop customer relationships and sustain profitability for a business through the efforts of Marketing.
BUS 106 Customer Service Skills
This course provides knowledge and practical skills in public and customer relations. Topics include interpersonal relations; positive customer attitudes and awareness; image and professionalism; quality customer service; customer service policies and skills; special needs customers; dealing with difficult customers; conflict resolution and negotiation; public speaking; and media relations. Cultural diversity and sensitivity is emphasized when meeting the needs of multi-cultural customers. Additional topics covered are User Support and Help Desk Functions. User support processes and activities are examined.
BUS 112 Co-op Placement
As an integral part of the Professional Customer Service Co-op Certificate, the Co-op is designed not only to provide a period of full time productive employment in the Canadian work place, but also enable students to apply classroom theory and skills to that employment. Students will experience real-world business practices and return to the classroom with new perspectives gained from their employment. Students will be able to perform multifaceted business functions in occupations such as: project management, business analysis, accounting, sales, teamwork, and research to support the marketing activities of an organization.
BUS 111 Capstone
After completing your Co-op Work Placement, you are required to submit a report summarizing your learning and experience which may include a combination of written report, journal, portfolio, or other media. Throughout your Work Placement, you must keep a weekly log to track your activities as well as your thoughts, concerns, and experiences. This will help you when it is time to sit down and create your report.
Program Sequence:
Semester 1 (4 months)
Term 1: 2months
BUS 101 Cross-Cultural Communication
BUS 107 Business Correspondence
BUS 109 Workplace Preparation
Term 2: 2months
BUS 102 Interpersonal Skills for the Workplace
BUS 103 Marketing Essentials
BUS 106 Customer Service Skills
2 weeks break
Semester 2 (4 months)
BUS 122 Co-op Placement
Semester 2 (2 weeks)
BUS 111 Capstone
Academic Admission Requirement:
- High School Diploma (Grade 12) หรือเทียบเท่า
- General Educaton Development (GED)
English Language Admission Requirements:
- IELTS 5.5
- TOEFL 46-78
- Completion of VanWest English Level 7 with a final grade of 75% or above or
- Vanwest Placement test: Level 8
Work Eligibility
สามารถทำงาน 20 ชั่วโมงระหว่างช่วงเรียน และ สามารถทำงาน 40 ชั่วโมงระหว่างช่วงฝึกงานคะ
Start Dates
สามารถเริ่มโปรแกรมได้ทุกเดือนตลอดทั้งปีคะ
Contact Us
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ออฟฟิศแปซิฟิคสาขากรุงเทพฯ
(085) 658-7000
Line @PacificPremiere
สาขาแวนคูเวอร์
(778) 995-4763
พี่ๆทีมงานยินดีพร้อมบริการให้ข้อมูล บริการด้านวีซ่า และ ความเตรียมพร้อมก่อนออกเดินทางค่ะ
ออฟฟิศแปซิฟิคสาขากรุงเทพฯ
(085) 658-7000
Line @PacificPremiere
สาขาแวนคูเวอร์
(778) 995-4763
พี่ๆทีมงานยินดีพร้อมบริการให้ข้อมูล บริการด้านวีซ่า และ ความเตรียมพร้อมก่อนออกเดินทางค่ะ